7-9 March 2018

John McIntyre Conference Centre, Edinburgh

Caroline Jarrett

Forms specialist, Effortmark.

Service Design in Government keynote speaker Caroline Jarrett

Caroline is the forms specialist. She helps organisations to make their forms easier to fill in, and to make business processes more effective.

She helps teams to:

  • find out about their users using qualitative and quantitative methods
  • learn about best practices in service design, content design and interaction design
  • evaluate whether the ideas they've found on the internet will work for them
  • create, communicate and evaluate their research